Responsible Gaming
Introduction
At Mystake, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. It's important to understand that casino games are designed with a house edge, meaning the odds always favour the operator in the long run.
Please gamble responsibly and only with money you can afford to lose. Set realistic expectations and treat any winnings as a bonus, not an income source.
Age Verification
Gambling in the UK is only legal for individuals aged 18 years or older. If you are under the legal age, you must not participate in any gambling activities.
Mystake is committed to preventing underage gambling and conducts strict age verification checks during registration and account verification processes.
Warning Signs of Problem Gambling
Please be honest with yourself. If you recognise any of the following signs, you may be developing a gambling problem:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Spending more time and money on gambling than intended
- Neglecting family, work, school, or other responsibilities due to gambling
- Hiding gambling activity or lying about the amount gambled
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts to feel the same excitement
- Borrowing money or going into debt to fund gambling
- Failed attempts to reduce or control gambling
- Using gambling to escape problems or stress
Self-Help Tools
Mystake provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session or time period
- Reality Checks: Receive regular notifications reminding you of how long you've been playing and how much you've wagered
- Self-Exclusion: Voluntarily exclude yourself from your account for a set period, preventing access to gambling for a cooling-off period
- Session Time Limits: Automatically log out after a specified period of gameplay
These tools are available in your account settings. We encourage you to use them proactively.
Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of the following organisations:
United Kingdom
- GamCare: Free confidential support and information about problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop: National self-exclusion scheme for online gambling operators
Website: www.gamstop.co.uk - Gamblers Anonymous: Free peer support for problem gamblers
Telephone: 020 7384 3040
Other Countries
- Australia - Gambling Help Online: www.gamblinghelponline.org.au
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- United States - National Council on Problem Gambling: www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany - Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de
Get Help Now
If you feel your gambling is becoming a problem, please seek help immediately. There is no shame in asking for support. Professional advisors at the organisations listed above are trained to help and provide free, confidential assistance.
Your wellbeing is our priority. If you need to self-exclude from Mystake, please contact our support team or use the self-exclusion option in your account settings.
Remember: Help is available, and recovery is possible.